The newest Shanghai hotel gives users the opportunity to book rooms, remotely register and use their smartphones as keys. All service in it occurs using the application WeChat – and without human intervention. The identity of hotel guests is confirmed by face recognition – no passports are required.
WeChat and its parent company, Tencent, have been working on developing smart hotel services since 2014, and facial recognition has allowed them to take them to a new level. Through the app, guests can also order room service, pay, adjust the air conditioning in the room and control the lighting. Service in the restaurant is made after face recognition.
China already has “smart” hotels created by Baidu and Alibaba, but their smart capabilities are rather limited. But the solution from Tencent for the first time offers such full functionality – and primarily due to the capabilities of the WeChat application. In the near future the company plans to increase the “intellectual level” of Shangri-La hotels. Apparently, these will be the hotels of the future.